Support

Help with downloading, installing or using the ARCS Parking app.

Common questions

How do I download the app?

Scan the QR code on the signage in the parking lot, or go to our download page and choose App Store or Google Play. The page detects whether you are on an iPhone or an Android phone and recommends the right one.

The QR code will not scan

• Hold the phone steady about 6-12 inches from the code.
• Make sure the whole code, including its white border, is in frame.
• In bright sun, shade the sign with your hand to cut glare.
• If your camera does not offer a link, open a browser and type the address printed under the code.

The app will not install

• Check you have space free on the device.
• Confirm your phone meets the minimum operating system version shown on the store listing.
• Connect to Wi-Fi if the download stalls on mobile data.
• Restart the phone and try once more.

If it still fails, contact us with your phone model and operating system version and we will help.

I need to reset my password

Use the "Forgot password" option on the sign-in screen inside the app. If you cannot get in, contact us using the details above.

How do I delete my account and data?

See Delete my account for the full process and what gets removed.

What data does the app collect?

This is set out in our Privacy Policy.

Still need help?

Email ACGSupport@acgprotect.com and include your phone model, operating system version, and a description of what happened. That lets us help on the first reply rather than asking for details.