How customers opt in to text messages

ARCS Parking sends a parking ticket or a payment receipt by text message, only when the customer asks for one at the kiosk. This page documents that consent process end to end.

Program: ARCS Parking — parking tickets and receipts
Operated by: Access Control Group Inc
Message type: Transactional. One message per parking transaction.
Frequency: Only when a customer selects “Text” at the kiosk. Typically one message on entry and one on exit. No recurring, promotional or marketing messages are ever sent.
Cost: Message and data rates may apply.

Where the opt-in happens

Consent is collected in person, at the payment kiosk in the parking facility, at the moment of the transaction. There is no website sign-up form and no mailing list, because the message is a receipt for the transaction the customer is completing at that moment.

Every customer is presented with three choices and must actively pick one. Nothing is pre-selected. A customer who chooses “Print” or “No Receipt” is never sent a message, and if we do not already hold their number it is never requested.

Paying for parking is required in order to exit the facility. Receiving a text is not. The payment completes either way, and a printed receipt is always available at no cost, so consent to messaging is never a condition of the transaction.

Two ways a customer enters the facility

How the mobile number reaches us depends on how the customer entered, but in both cases no message is sent unless the customer presses “Text”:

Entered using a phone number. The customer typed their mobile number at the entry kiosk and it serves as their parking credential, in place of a paper ticket. We therefore already hold the number — but it is used only to identify the parking session. It is not used to send anything unless the customer separately presses “Text”.
Pulled a printed ticket. No phone number is captured at entry. If the customer later wants their receipt by text, they press “Text” and are prompted to type their mobile number at that point.

Step by step

The customer arrives at the kiosk. On entry they either enter their phone number as their credential, or pull a printed ticket. On exit they pay for their stay.
The kiosk asks how they want their ticket or receipt. The screen shows the transaction details and three buttons: Text, Print and No Receipt. The disclosure “Message and data rates may apply” is displayed on this screen, before any selection is made.
Pressing “Text” is the opt-in. This is a deliberate, optional action and it is the only path that results in a message being sent. Holding a customer's number, on its own, never results in a message.
The number is confirmed. If the customer entered using a phone number, that number is used. If they pulled a printed ticket, they type their mobile number on the kiosk keypad now.
One message is sent containing a link to that ticket or receipt. Nothing further is sent unless the customer parks again and presses “Text” again.

The key point for compliance: a phone number held for parking-session identification is never messaged on that basis alone. The customer must press “Text” on the kiosk, with “Print” and “No Receipt” equally available, before any message is generated.

The kiosk screens

These are photographs of the live equipment. The consent screen is shown exactly as a customer sees it.

Parking kiosk entry screen asking how the customer would like to receive their ticket, with Text, Print and No Receipt buttons — **Entry kiosk.** “Please select how would you like to receive your ticket?” The transaction details are shown, the rates disclaimer appears above the buttons, and the customer chooses **Text**, **Print** or **No Receipt**.

Parking kiosk exit screen showing the paid receipt with Print, Text and No Receipt buttons — **Exit kiosk.** After payment, the completed receipt is displayed with the same three choices and the same rates disclaimer.

Parking kiosk keypad screen reading Enter Your Phone Number, with a numeric keypad and Enter, Clear and Back buttons — **Number entry.** Shown only after the customer has pressed “Text” on the previous screen, where the rates disclosure was displayed. The customer types their own mobile number. A **Back** button is available throughout, so they can leave without providing a number and still take a printed receipt. Customers who entered the facility using their phone number do not see this screen, as their number is already associated with the parking session.

Wording shown on the kiosk

The consent screen displays:

“Please select how would you like to receive your ticket?”

“Disclaimer: Message and data rates may apply”

Buttons: Text | Print | No Receipt

Sample messages

Ticket, sent on entry

ARCS Parking: Your parking ticket is ready. View it at https://arcsgo.com/t/<ticket-id> Msg&data rates may apply. Reply STOP to opt out, HELP for help.

Receipt, sent on exit after payment

ARCS Parking: Thank you. Your receipt for $30.00 is at https://arcsgo.com/r/<receipt-id> Msg&data rates may apply. Reply STOP to opt out, HELP for help.

How customers stop messages

A customer receives a message only when they ask for one, so there is nothing to unsubscribe from between visits. Even so, standard keywords are supported on our number at all times:

STOP — no further messages will be sent to that number, and it will not be offered the text option again. Reply: “ARCS Parking: You are unsubscribed and will receive no further messages. Reply HELP for help.”
HELP — Reply: “ARCS Parking tickets and receipts. Help: ACGSupport@acgprotect.com or 601-939-9295. Msg&data rates may apply. Reply STOP to opt out.”

A customer may also ask any attendant, or contact us using the details below, and we will block their number.

What we do with the number

Where a number was used to enter the facility, it identifies the parking session — the equivalent of a ticket number.
It is used to send a message only for the transaction the customer pressed “Text” for.
It is never sold, rented or shared for marketing.
It is never added to a marketing list, and no promotional message is ever sent to it.
Handling is described in our Privacy Policy.

Company: Access Control Group Inc
Email: ACGSupport@acgprotect.com
Phone: 601-939-9295
Address: 125 Paul Truitt Lane
Pearl, MS 39208
Hours: Monday to Friday, 8:00am - 5:00pm Central Time

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