Delete my account and data
How to permanently remove your ARCS Parking account and the personal data associated with it.
How to request deletion
- In the app. Open the ARCS Parking app, go to Settings and choose Delete account. This is the fastest route and needs nothing else from you.
- Or contact us. If you no longer have the app installed, or cannot sign in, email ACGSupport@acgprotect.com from the email address on the account, or write to us at the postal address below.
- We verify it is you. We may ask one or two questions to confirm the request is genuine. This protects your account from being deleted by someone else.
- We delete it within 30 days and confirm once it is done.
- Company
- Access Control Group Inc
- ACGSupport@acgprotect.com
- Phone
- 601-939-9295
- Address
- 125 Paul Truitt Lane
Pearl, MS 39208 - Hours
- Monday to Friday, 8:00am - 5:00pm Central Time
What gets deleted
- Your account and sign-in credentials
- Your name, email address and contact details
- Your vehicle and parking session records
- Preferences and settings held against your account
What we keep, and why
A small amount of information may be retained after deletion where the law requires it or where we need it to protect against fraud:
- Records of completed payments and receipts, kept for the period required by tax and accounting law.
- Records of unresolved disputes, chargebacks or enforcement matters, kept until the matter is closed.
- Anonymised or aggregated statistics that can no longer identify you.
Anything retained is kept only for as long as the relevant obligation lasts, and is then deleted.
Deletion is permanent. Once your account is deleted it cannot be restored, and any unused credit, passes or history associated with it is lost. If you only want to stop receiving messages from us, contact support instead of deleting the account.
Related
Our Privacy Policy explains what we collect and how it is used. For anything else, see Support.