SMS Terms & Conditions

These terms cover the ARCS Parking text message service operated by ARCS Parking. Effective August 17, 2026.

1. What the service is

We operate two text message programmes. Both are transactional, both are started by you, and neither sends marketing of any kind. Between them they are the entire service.

1a. Text to Park

Signs at our parking facilities invite you to text PARK to our number. If you do, we reply with a single message containing a link to start or pay for your parking. You may also text the code shown on the sign for a particular lot or space, in which case the link takes you straight to that lot.

Texting is only ever one of several ways in. The same sign carries a QR code, and the same parking service is available at the kiosk and in the ARCS Parking app. Texting is optional and is not required to park.

1b. Text to Pay

If you choose “Text” at one of our parking kiosks, we send you a single text message containing a link to your parking ticket or your payment receipt for that transaction. Where the site supports paying by phone, that link is also where you pay for your stay.

2. How you consent

Text to Park: you consent by sending the first message. We reply once to the number that texted us, and only to that number. We never message a number that has not texted us first.

Text to Pay: you consent by selecting “Text” on the kiosk screen. You are equally offered “Print” and “No Receipt”.

Consenting to text messages is never required to use our parking service. No message is sent unless you press “Text”. If you do not, you park at the same price, and a printed receipt is available at no cost. We offer no discount, credit or benefit in exchange for agreeing to texts.

Some of our sites use phone-number entry instead of printed tickets. Where that is the case, the number you enter opens the gate and identifies your parking session, in place of a ticket number. It is used for access control and billing. Providing it is not consent to messaging, and nothing is sent to it unless you press “Text” at the kiosk.

The full process is documented at our opt-in workflow page.

3. How often we message you

Only when you ask, and only in reply.

• Text to Park: one reply per message you send us.
• Text to Pay: typically one message when you take a ticket and one when you pay on exit.

We do not send recurring messages, promotions, marketing or newsletters of any kind, and we never start a conversation.

4. Cost

Message and data rates may apply. We do not charge for the message, but your mobile carrier may charge you for receiving it, depending on your plan. Contact your carrier if you are unsure.

5. Stopping messages

Reply STOP to any message and no further messages will be sent to that number. This takes effect immediately and automatically. You may also contact us using the details below, or ask any attendant on site, and we will block your number.

6. Getting help

Every message we send includes our support email address and telephone number. Reply HELP, or contact us directly using the details below, and our support team will assist you.

7. Carriers

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Virgin Mobile, Cricket and others. Carriers are not liable for delayed or undelivered messages. Delivery is subject to transmission by your carrier and is not guaranteed.

8. Devices

You must have a text-capable mobile phone. Messages contain a web link, so a device that can open a web page is needed to view the ticket, the receipt or the parking page. If you cannot receive texts, you can still park: scan the QR code on the sign, use the ARCS Parking app, or choose “Print” at the kiosk.

9. Your number

We use your number solely to reply to the message you sent us, or to send the ticket or receipt for that transaction. We do not sell, rent or share it for marketing, and we do not add it to any marketing list. Texting us does not subscribe you to anything. See our Privacy Policy.

10. Changes

We may update these terms. The current version is always published on this page.

11. Contact

Questions about the text service: